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Information Security and Refunds

Read our guidelines about refunds and information privacy on this page.

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Our Policies

Twice The Spice Caterers in Newark, Delaware cares for our valued customers. We want you to enjoy the food experience we offer through our packed meals, catering, and other services. To ensure your satisfaction, we have prepared these guidelines for you.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the twicethespicecaterers.com and Chef Stephanie G & Company LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Chef Stephanie G & Company LLC include twicethespicecaterers.com and Twice The Spice Caterers. The Chef Stephanie G & Company LLC website is a Catering, Personal Chef Service, Healthy Infused Life-Style Lunch Program, HILSP site. By using the Chef Stephanie G & Company LLC website, you consent to the data practices described in this statement. 

Collection of your Personal Information

Chef Stephanie G & Company LLC may collect personally identifiable information, such as your name. Chef Stephanie G & Company LLC may also collect anonymous demographic information, which is not unique to you, such as your age. We may gather additional personal or non-personal information in the future.


Information about your computer hardware and software may be automatically collected by Chef Stephanie G & Company LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Chef Stephanie G & Company LLC website.


Chef Stephanie G & Company LLC encourages you to review the privacy statements of websites you choose to link to from Chef Stephanie G & Company LLC so that you can understand how those websites collect, use and share your information. Chef Stephanie G & Company LLC is not responsible for the privacy statements or other content on websites outside of the Chef Stephanie G & Company LLC website. 

Use of your Personal Information

Chef Stephanie G & Company LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested.


Chef Stephanie G & Company LLC may also use your personally identifiable information to inform you of other products or services available from Chef Stephanie G & Company LLC and its affiliates. Chef Stephanie G & Company LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.


Chef Stephanie G & Company LLC does not sell, rent or lease its customer lists to third parties.


Chef Stephanie G & Company LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Chef Stephanie G & Company LLC, and they are required to maintain the confidentiality of your information.


Chef Stephanie G & Company LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Chef Stephanie G & Company LLC or the site; (b) protect and defend the rights or property of Chef Stephanie G & Company LLC; and, (c) act under exigent circumstances to protect the personal safety of users of Chef Stephanie G & Company LLC, or the public. 

Security of your Personal Information

Chef Stephanie G & Company LLC secures your personal information from unauthorized access, use or disclosure.

Children Under Thirteen

Chef Stephanie G & Company LLC collects personally identifiable information from children under the age of thirteen. Chef Stephanie G & Company LLC collects this information for the following reason(s): Pre School Lunch Program.


If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If you are a parent and you have questions regarding our data collection practices, please contact us using the information provided at the end of this Statement of Privacy. 

Opt-Out and Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Chef Stephanie G & Company LLC by contacting us here:

- Web page: _________________

- Email: _________________

- Phone: _________________ 

Changes to this Statement

Chef Stephanie G & Company LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. Chef Stephanie G & Company LLC encourages you to periodically review this Statement to be informed of how Chef Stephanie G & Company LLC is protecting your information.

Contact Information

Chef Stephanie G & Company LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Chef Stephanie G & Company LLC has not adhered to this Statement, please contact Chef Stephanie G & Company LLC at:


Chef Stephanie G & Company LLC

1 Chestnut Hill Plaza, #1059

Newark, Delaware 19713


Email Address:

[email protected]


Telephone number:

302-722-7108


Effective as of April 30, 2015 

Refund Policies


Refund Policy Healthy Infused Life-Style Lunch Program

*There are no refunds for our HILSP Meal Plan. *Your account will be credited / adjusted if you go on vacation and notify us via email, 2 weeks before the monthly menu begins. We will adjust your payment for that month.


Refund Policy Catering  Personal Chef / Prepared Meals

Whereas the Caterer is a duly and registered licensed catering company.

Whereas the Caterer agrees to provide catering service for Client’s above stated event. Now Therefore

both parties bind themselves and agree as follows:

Deposit

Thirty percent (30%) of the total cost, is due at the time of booking, to be deducted from the

Total Final Payment, unless other prior arrangements have been made.

Cancelation Policy For Catered Events

*Deposits are non-refundable

*Refundable Payments will be a credit in your account for future food service use.

*Cancel 181 days or more before event 75% of your payments will be refunded to you {excluding deposit}

*Cancel 90 days - 180 days before event 55% of your payments will be refunded to you {excluding deposit}

*Cancel 8 days - 89 days before event 25% of your payments will be refunded to you {excluding deposit}

*Cancel 7 days - 2 days before event 10% of your payments will be refunded to you {excluding deposit}

*Cancel 48 hours or less before event all payments are non-refundable

Final Payment

Final Payment will be due fourteen (14) days prior to the event date. Payment terms are available upon request.

Cost

Due to the fluctuating cost of food items, menu prices are subject to change within twenty one (21) days

of event. When a drastic change in the menu ingredient cost occurs, Client has two options

1 Client will pay the additional cost based on the current adjusted price, or

2 Substitute other menu items to maintain the agreed upon per person/platter menu.

3. Any last minute changes to the menu selection by the client, or head-count (8-14 days) prior to the event will incur a 10% administrative fee. 4. No changes will be allowed to the menu selection or decrease in head-count (1-7 days) prior to the event.

Payment Method

All prices quoted are based on cash payments.

1. Payment by Managers Check or Credit Card will be subject to a service charge of three.five (3.5%) per

the amount transaction.

2 Check Payments are due fourteen (14) days before the event date.

Service Charge

There will be an twenty percent (20%) Service Charge for all events, unless otherwise specified. At

the Client’s discretion, any extra gratuity will go directly to the service staff.

Guest Count

Final Guest Count, not subject to reduction, is due fourteen (14) days prior to the event date. Any

additional guest after the stated period is subject to extra charges as maybe imposed by the Caterer.

Guest Count Overage

If additional guest attends over the guaranteed count, the Caterer will charge the Client accordingly.

Children

Children under the age of five (5) is free of charge, unless Client wishes to provide service/seating for

them. Children 6-12 will be charged at half price on the agreed upon cost per person.

Food Quantity

Caterer will prepare five-ten (5%-10%) overage based on the final number of guest count registered by Client.

Part of this overage is to include food for the staff and/or service providers. Client will not be charged

for this.

Leftovers

In accordance with appropriate Health Codes, Caterer reserves the right to discard any leftover food

items, after the agreed upon event timetable, where there is reasonable risk for food borne illness to

occur.

Beverages

Client assumes the right to provide all or part of the bar/beverage supplies as needed. Caterer may

also provide beverage service or Bar Support as previously agreed upon in writing

Time

Client will be billed for additional staff hours for any time extension beyond the prior agreed

upon time

Assignability

This contract is not assignable without the prior written consent from the caterer.

Caterer reserves the right to terminate this contract for any valid reason.

Damages

1 Caterer assumes no responsibility for any damages or loss of merchandise, alcohol, equipment,

furniture, clothing or other valuables prior to, during or after the event. Caterer will do everything possible

to ensure that all Clients supplies, rentals and equipment are cared for and maintained in good working

order and without damages.

2. When providing the location for the event, the Client, understands that accidents/breakage and or

damages may sometimes occur. Caterer will not be liable for any damage or loss, unless specifically

caused by the willful negligent actions or conduct of Caterer or its employees.

Caterer Liability

Client absolves Caterer from any third party claims, except for actions caused by Caterer and/or

negligence of employees. Such claims to the amount to a maximum amount of USD two hundred ($200)

only.

Client will be charged the applicable current rate for all services rendered as determined by the concerned

government body.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the USA. In Witness

Thereof the parties hereto have causes the agreement to be duly executed on their behalf by a duly

authorized representative as of the date first set forth above.

All information between both parties is confidential.




School Lunch Programs